LIACS Thesis Repository
These webpages contain theses and reports by students affiliated with the various bachelor and master programmes offered at the Leiden Institute of Advanced Computer Science
(LIACS),
the computer science and artificial intelligence department of Leiden University.
The following thesis was written by a student who graduated in 2023-2024 from the Bachelor Informatica & Economie programme at Leiden University.
Thesis details
| Title | More Human, Less Bot: How Social Presence Impacts Satisfaction, Trust, and Reuse Intention in Customer Support Chatbots |
| Student | Driel, C. van (Christiaan) |
| Programme | Bachelor Informatica & Economie |
| Year | 2023-2024 |
| Supervisors | Amat Lefort, Dr. N. (Natalia) Fan, dr. Y. (Yingjie) |
| Thesis | Open Thesis PDF |
Citation details
Driel, C. van (Christiaan), More Human, Less Bot: How Social Presence Impacts Satisfaction, Trust, and Reuse Intention in Customer Support Chatbots, Thesis Bachelor Informatica & Economie, LIACS, Leiden University, 2024.