Master ICT in Business



The following thesis was written by a student in the 2009 class of the Master ICT in Business programme at Leiden University.


Thesis details

TitlePrepaid Churn Modeling Using Customer Experience Management Key Performance Indicators
StudentDejan Radosavljevik
ProgrammeMaster ICT in Business
Year2009

Citation details

Dejan Radosavljevik, Prepaid Churn Modeling Using Customer Experience Management Key Performance Indicators, Thesis Master ICT in Business, LIACS, Leiden University, 2009.