Master ICT in Business



The following thesis was written by a student in the 2009 class of the Master ICT in Business programme at Leiden University.


Thesis details

Title Prepaid Churn Modeling Using Customer Experience Management Key Performance Indicators
Student Dejan Radosavljevik
Programme Master ICT in Business
Year 2009

Citation details

Dejan Radosavljevik, Prepaid Churn Modeling Using Customer Experience Management Key Performance Indicators, Thesis Master ICT in Business, Leiden University, 2009.