Master ICT in Business



The following thesis was written by a student in the 2015-2016 class of the Master ICT in Business programme at Leiden University.


Thesis details

Title Combining Lean, Six Sigma, Customer Journey mapping and Agile. A study on Business Process Redesign at Royal FloraHolland - CONFIDENTIAL
Student Loerakker, Jeroen
Programme Master ICT in Business
Year 2015-2016

Citation details

Loerakker, Jeroen, Combining Lean, Six Sigma, Customer Journey mapping and Agile. A study on Business Process Redesign at Royal FloraHolland - CONFIDENTIAL, Thesis Master ICT in Business, Leiden University, 2016.