Master ICT in Business



The following thesis was written by a student in the 2016-2017 class of the Master ICT in Business programme at Leiden University.


Thesis details

Title How can machine learning be used in the data analysis pipeline to analyze and improve service desk processes? - CONFIDENTIAL
Student Vennemans, Maurice
Programme Master ICT in Business
Year 2016-2017

Citation details

Vennemans, Maurice, How can machine learning be used in the data analysis pipeline to analyze and improve service desk processes? - CONFIDENTIAL, Thesis Master ICT in Business, Leiden University, 2017.