These webpages contain theses and reports by students affiliated with the various bachelor and master programmes offered at the Leiden Institute of Advanced Computer Science (LIACS), the computer science department of Leiden University.
The following thesis was written by a student in the 2016-2017 class of the Master ICT in Business programme at Leiden University.
|Title||How can machine learning be used in the data analysis pipeline to analyze and improve service desk processes? - CONFIDENTIAL|
|Programme||Master ICT in Business|
Vennemans, Maurice, How can machine learning be used in the data analysis pipeline to analyze and improve service desk processes? - CONFIDENTIAL, Thesis Master ICT in Business, Leiden University, 2017.