Master ICT in Business and the Public Sector



The following thesis was written by a student in the 2016-2017 class of the Master ICT in Business and the Public Sector programme at Leiden University.


Thesis details

TitleA Framework for M-Government Citizen Complaint System. A Case Study in Jakarta Public Services - CONFIDENTIAL
StudentDeviani, Vanessa
ProgrammeMaster ICT in Business and the Public Sector
Year2016-2017

Citation details

Deviani, Vanessa, A Framework for M-Government Citizen Complaint System. A Case Study in Jakarta Public Services - CONFIDENTIAL, Thesis Master ICT in Business and the Public Sector, LIACS, Leiden University, 2017.