Master ICT in Business and the Public Sector



The following thesis was written by a student in the 2020-2021 class of the Master ICT in Business and the Public Sector programme at Leiden University.


Thesis details

TitleA Multilevel Service Design Method For (Corporate) Financial Institutions
StudentHeddes, Amrish
ProgrammeMaster ICT in Business and the Public Sector
Year2020-2021
SupervisorsStettina, dr. C.J. (Christoph)
Visser, prof.dr.ir. J.M.W. (Joost)
Thesis Open Thesis PDF

Citation details

Heddes, Amrish, A Multilevel Service Design Method For (Corporate) Financial Institutions, Thesis Master ICT in Business and the Public Sector, LIACS, Leiden University, 2021.